Our terms & Conditions

1. AGREEMENT

By booking any tour or vehicle rental with Kingfisher Tours Ltd (“the Company”), you (“the Client”) agree to these Terms and Conditions.

2. BOOKING AND PAYMENT

• Bookings are confirmed upon receipt of deposit (typically 30%)
• Full payment required 45 days before service start date
• For bookings made within 45 days, full payment required immediately
• For car rentals with Company-provided driver, full payment must be made via transfer or pay the full amount upon arrival or before the start of the trip

3. PRICES

• Tour prices include only services listed in the tour description
• Vehicle rentals include basic insurance and maintenance (excludes fuel, additional insurance, fines, additional equipment)
• We reserve the right to adjust prices due to circumstances beyond our control

4. CANCELLATION POLICY

• More than 45 days before departure: Only deposit retained
• 45-31 days before departure: 75% of total cost charged (excluding refundable permit fees)
• 30-21 days before departure: 50% of total cost charged (excluding refundable permit fees)
• 14-8 days before departure: 75% of total cost charged
• 7 days or less before departure: 100% non-refundable
• No refunds for unused services or early vehicle return

Kingfisher Tours Ltd kingfishertoursrwanda.com ; info@kingfishertoursrwanda.com, Musafili70@gmail.com Phone: +250 788 592 263, +250 788 548 810 © Kingfisher Tours Ltd

5. CHANGES

• Client changes must be requested in writing and incur a 20% administration fee
• The Company reserves the right to make necessary changes to tour itineraries due to circumstances beyond our control

6. VEHICLE RENTAL REQUIREMENTS

• Valid driving license required (held for minimum one year)
• Security deposit required at vehicle collection
• Vehicle must be returned in same condition as received
• Full tank fuel policy applies
• Prohibited use includes: off-road driving (unless permitted), overloading, illegal activities, driving under influence
• Client responsible for all traffic violations and fines
• When a driver is provided by the Company, daily driver fees apply and working hours are limited to 12 hours per day with overtime charges applicable thereafter

7. INSURANCE

• Basic insurance included in vehicle rental price
• Client responsible for damages not covered by insurance
• Travel insurance strongly recommended for all clients

8. LIABILITY

• The Company’s liability limited to the cost of services provided
• The Company not liable for circumstances beyond reasonable control
• The Company not responsible for third-party service providers

9. COMPLAINTS

• Issues must be reported immediately to tour leader, local representative, or rental office
• Unresolved issues must be submitted in writing within 28 days of service conclusion.